Privacy Policy

Information We Collect

At Tutor Rise, we collect various types of information to provide you with our investment portfolio optimization services. This information helps us deliver personalized financial education and improve your learning experience on our platform.

• Personal identification information including your name, email address, phone number, and mailing address
• Financial information such as investment goals, risk tolerance, and portfolio preferences for educational purposes
• Technical data including IP address, browser type, device information, and usage patterns on our website
• Communication records from customer support interactions, course feedback, and educational content preferences
• Payment information processed securely through third-party payment processors for course purchases

How We Use Your Information

Your information serves multiple purposes in helping us deliver quality financial education services. We use this data responsibly and only for legitimate business purposes related to your learning experience.

• Providing personalized investment education content based on your stated goals and experience level
• Sending course updates, educational newsletters, and relevant financial market insights
• Improving our platform functionality and developing new educational resources
• Processing payments for courses and maintaining accurate billing records
• Responding to customer inquiries and providing technical support when needed
• Analyzing usage patterns to enhance user experience and course effectiveness

Data Sharing and Third Parties

We maintain strict policies regarding data sharing. Your personal information is never sold to third parties for marketing purposes. However, we do work with trusted service providers who help us deliver our educational services.

All third-party providers are bound by strict confidentiality agreements and must comply with applicable privacy laws. They can only use your data for the specific services they provide to us.

Your Rights and Choices

You have significant control over your personal information. We respect your privacy choices and provide multiple ways for you to manage your data and communication preferences.

• Access your personal data by logging into your account or contacting our support team
• Update or correct your information through your account settings or by emailing us
• Request deletion of your account and associated data, subject to legal retention requirements
• Opt out of marketing communications while maintaining access to essential course updates
• Download a copy of your personal data in a commonly used format
• Restrict processing of your data for specific purposes by contacting our privacy team

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices follow industry standards and are regularly updated.

• SSL encryption for all data transmission between your device and our servers
• Regular security audits and penetration testing of our systems
• Access controls ensuring only authorized personnel can view personal data
• Secure data centers with physical security measures and backup systems
• Employee training on data protection and privacy best practices
• Incident response procedures for quickly addressing any potential data breaches

While we maintain strong security measures, no system is completely immune to risks. We continuously monitor and improve our security practices to stay ahead of emerging threats.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

• Account information is retained while your account remains active and for 3 years after closure
• Course completion records are kept for 7 years for certification and verification purposes
• Payment records are maintained for 7 years to comply with Australian tax and accounting laws
• Marketing communication data is deleted immediately upon unsubscribe request
• Technical logs and analytics data are automatically purged after 2 years
• Customer support communications are retained for 5 years for quality assurance

When data reaches its retention limit, it's securely deleted using industry-standard data destruction methods to ensure it cannot be recovered or reconstructed.

International Data Transfers

As an Australian-based company, your data is primarily stored and processed within Australia. However, some of our service providers may process data in other countries with adequate privacy protections.

When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions. All international transfers comply with Australian Privacy Principles and applicable international privacy laws.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. These technologies help us understand how you interact with our platform.

• Essential cookies required for basic website functionality and security
• Analytics cookies to understand website usage and improve user experience
• Preference cookies to remember your settings and customization choices
• Marketing cookies to deliver relevant educational content and course recommendations

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality and personalization features.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

Your continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may close your account and discontinue using our services.